Privacy Policy Statement


This is the web site of Pond Pets USA, which is owned and operated by TKC Pond Supplies, Inc.

We can be reached via e-mail at sales@pondpetsusa.com
or you can reach us by telephone at (661) 254-5635

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect only the domain name, but not the e-mail address of visitors to our Web page, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, shared with other reputable organizations to help them contact consumers for marketing purposes, not shared with other organizations for commercial purposes.

With respect to cookies: We use cookies to store visitors preferences, record past activity at a site in order to provide better service when visitors return to our site .

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, communications that the consumer/visitor has directed to our site (e.g., e-mails, customer inquiries).

Consumers can access this information by e-mail us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information.

Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number, The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.

 
Telephone Business Hours:
Monday - Friday:  10:00 am to 4:00 pm (PST/PDT)
Contact Information:
e-mail: sales@pondpetsusa.com
Phone : (661) 294-9060

Feel free to call or e-mail us with any questions that you may have on any of the products that we sell.  

If you need technical assistance, the best days to call are Monday's and Friday's.

Pond Pets USA is owned and operated by
TKC Pond Supplies, Inc.

 

Please Note:  Unless it is specified that the item(s) being ordered come with "free shipping", the shipping cost will be calculated at the time the order is packaged and will be added to the Grand Total price of your order. If you would like an estimate on shipping, please contact us prior to submitting your order and we will be happy to check into that for you.